Curtis Joe Berry
About
Seasoned web developer and technical support professional with 4+ years of experience developing complex web based applications and supporting hardware/software solutions on a variety of platforms. Possesses proven technical skills, deep understanding of the internet space, and strong understanding of the educational technology market. Repeatedly recognized for top performance through fast-track promotions and selection for high-priority initiatives as well as company performance awards. Each earned following superior performance and demonstrated ability to quickly learn and master complex concepts.
Resume
Technical Skills
| Languages: | HTML, CSS, Javascript, AJAX, ASP, PHP, SQL, VBScript, Visual Basic. Currently studying C/C++. |
| Tools: | Microsoft Office: Word, Excel, Access, PowerPoint, Outlook, Adobe Dreamweaver, Fireworks, Photoshop, Acrobat, SalesForce.com, ZenDesk, JIRA, Microsoft SQL Manager |
Experience
| Technical Sales Engineer | May 2012 – Present |
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Assist sales channel in delivering technical details of company’s offerings to potential customers, in order to drive account sales of products and services. Participate in pre-sales on site demonstrations, trade show presentations, and other activities promoting awareness of eInstruction product line. Follow up on accounts for technical issues related to sales cycle, and oversee technical implementations within end-user environments to ensure total customer satisfaction. |
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| Implementation Consultant, Professional Services | January 2010 – May 2012 |
| Provide implementation planning, on-site, and remote deployment of eInstruction products and services. Focus on enterprise level products such as reporting solutions (Cornerstone) and webbased student response systems (vClicker Mobile Edition). Deliver other post sales services such as custom integrations, data mapping, issue resolution, customer training/education, and transitory post-implementation support.
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| Tier 3 Technical Support Engineer | May 2009 – January 2010 |
| Top tier of technical support, resolving escalated issues from domestic and international technical support teams. Provided remote and on-site issue resolution and support for all eInstruction products on a variety of platforms. Software and hardware product testing.
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| Tier 2 Technical Support Specialist | July 2008 – May 2009 |
| Specialized in supporting enterprise reporting solution for K-12 schools (CBIT/REAP). Provided technical sales support such as product demonstrations to assist with sales opportunities. Also provided help desk support for all other eInstruction products. Served as BETA program director, responsible for group coordination and testing. |
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| Tier 1 Technical Support Representative | December 2007 – July 2008 |
| Provided help desk support via phone, chat, email, and remote desktop for all eInstruction products including RF & IR response pads, Bluetooth & RF wireless tablets, Classroom Performance System (CPS), ExamView, Workspace, CPSOnline as well as other software and hardware products. |
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| Intern, Project Management Group | |
| Summer intern for project management group. In ten weeks designed, developed, and implemented a web based equipment reporting tool for project managers. Developed scripts and procedures to import and process reports from numerous vendors received in various formats such as Excel, CSV and Access into a standardized format that helped make it easy to see the overall progress of a project that was supplied by multiple vendors. |
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Education
| Bachelor of Applied Arts and Sciences, Applied Technology & Performance Improvement |
| University of North Texas, Denton, Texas, 2013 (expected) |
| Associate of Science |
| North Central Texas College, Corinth, Texas, 2006 |
| Associate of Applied Science, Computer Information Systems & Technology |
| North Central Texas College, Corinth, Texas, 2005 |
Portfolio
Armadillo Ale Works
PHP/HTML/JavaScript/CSS
Armadillo Ale Works mission is to give Denton, Texas fresh, handcrafted beers that are as unique as it is.
A few features of this site are:
- Carousel on home page that randomly starts on a different slide with each page load.
- Twitter Feed on home page.
- Facebook Integration on Events page to pull events from their Facebook page.
- Email contact form
- Also coming soon is a online merch store.
Logo and other identity icons by Collin Lewis.
Technical Writing
From user guides, presentations, step-by-step tutorials and knowledge base articles I have written a wide range of technical documents. The common thread between them is a professional appearance, clear easy to understand information and that they are appropriately written for the target audience.
To view some examples of my work please see the vClicker User Guides on the eInstruction downloads page, the Configuring and Deploying Insight 360 in Your IT Environment guide, or search cb on the eInstruction knowledge base to view articles that I have written.
Automated vClicker Trial
Automatic > Manual
I created a method for customers to signup for a vClicker trial with no action needed by staff. Customers just fill out the form with their email address and confirm their request via a link sent to their email. Once complete their accounts are automatically setup for them, the sales team is alerted of the request and after a set number of days the accounts are automatically disabled and then deleted. This was accomplished using a combination of ASP, HTML, JavaScript, CSS and SQL. Most importantly it took what was a manual time consuming process and automated it make the whole process much more efficient.
ZenDesk Customization
HTML/JavaScript/CSS Customization
Used JavaScript to insert HTML into default zendesk help desk layout and used CSS to make the eInstruction technical support site reflect the same look and feel of the main eInstruction website.
Integration
As part of the zendesk implementation, I setup and installed the Salesforce.com integration with zendesk. I also wrote a custom script so that when tickets in zendesk are solved an email is sent to another system used to send out surveys to customers to rate their experience.
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Armadillo Ale Works
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Technical Writing
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Automated vClicker Trial
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ZenDesk Customization
Contact
To contact me please fill out the form below and click send. I can also be contacted via email at curtis [dot] joe [dot] berry [at] gmail [dot] com or by phone at 469.CURTISJ (287.8475).
