Curtis Joe Berry

About

Seasoned web developer and technical support professional with 4+ years of experience developing complex web based applications and supporting hardware/software solutions on a variety of platforms. Possesses proven technical skills, deep understanding of the internet space, and strong understanding of the educational technology market. Repeatedly recognized for top performance through fast-track promotions and selection for high-priority initiatives as well as company performance awards. Each earned following superior performance and demonstrated ability to quickly learn and master complex concepts.

Resume

Technical Skills

Languages: HTML, CSS, Javascript, AJAX, ASP, PHP, SQL, VBScript, Visual Basic. Currently studying C/C++.
Tools: Microsoft Office: Word, Excel, Access, PowerPoint, Outlook, Adobe Dreamweaver,
Fireworks, Photoshop, Acrobat, SalesForce.com, ZenDesk, JIRA, Microsoft SQL Manager

Experience

eInstruction Corporation
, Denton, Texas
December 2007 – Present
Technical Sales Engineer May 2012 – Present
Assist sales channel in delivering technical details of company’s offerings to potential customers, in order to drive account sales of products and services.
Participate in pre-sales on site demonstrations, trade show presentations, and other activities promoting awareness of eInstruction product line.
Follow up on accounts for technical issues related to sales cycle, and oversee technical implementations within end-user environments to ensure total customer satisfaction.
Implementation Consultant, Professional Services January 2010 – May 2012
Provide implementation planning, on-site, and remote deployment of eInstruction products and
services. Focus on enterprise level products such as reporting solutions (Cornerstone) and webbased
student response systems (vClicker Mobile Edition). Deliver other post sales services such as
custom integrations, data mapping, issue resolution, customer training/education, and transitory
post-implementation support.

  • Developed automated vClicker Trial Signup and Management website.
  • Developed product and implementation documentation for internal and external customers.
Tier 3 Technical Support Engineer May 2009 – January 2010
Top tier of technical support, resolving escalated issues from domestic and international technical
support teams. Provided remote and on-site issue resolution and support for all eInstruction
products on a variety of platforms. Software and hardware product testing.

  • Coded and maintained dynamic database driven intranet technical support site.
  • Designed web form submission and management for return merchandise authorization
    (RMA) requests.
  • Developed call center monitoring webpage with live statistics available to entire technical
    support team and management.
Tier 2 Technical Support Specialist July 2008 – May 2009
Specialized in supporting enterprise reporting solution for K-12 schools (CBIT/REAP). Provided
technical sales support such as product demonstrations to assist with sales opportunities. Also
provided help desk support for all other eInstruction products. Served as BETA program director,
responsible for group coordination and testing.
Tier 1 Technical Support Representative December 2007 – July 2008
Provided help desk support via phone, chat, email, and remote desktop for all eInstruction
products including RF & IR response pads, Bluetooth & RF wireless tablets, Classroom Performance
System (CPS), ExamView, Workspace, CPSOnline as well as other software and hardware products.
Verizon Business
, Richardson, Texas
September 2007 – October 2007
Intern, Project Management Group
Summer intern for project management group. In ten weeks designed, developed, and
implemented a web based equipment reporting tool for project managers. Developed scripts and
procedures to import and process reports from numerous vendors received in various formats such
as Excel, CSV and Access into a standardized format that helped make it easy to see the overall
progress of a project that was supplied by multiple vendors.

Education

Bachelor of Applied Arts and Sciences, Applied Technology & Performance Improvement
University of North Texas, Denton, Texas, 2013 (expected)
Associate of Science
North Central Texas College, Corinth, Texas, 2006
Associate of Applied Science, Computer Information Systems & Technology
North Central Texas College, Corinth, Texas, 2005

Portfolio

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Armadillo Ale Works

PHP/HTML/JavaScript/CSS

Armadillo Ale Works mission is to give Denton, Texas fresh, handcrafted beers that are as unique as it is.

A few features of this site are:

  • Carousel on home page that randomly starts on a different slide with each page load.
  • Twitter Feed on home page.
  • Facebook Integration on Events page to pull events from their Facebook page.
  • Email contact form
  • Also coming soon is a online merch store.

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Logo and other identity icons by Collin Lewis.

armadilloaleworks.com

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Technical Writing

From user guides, presentations, step-by-step tutorials and knowledge base articles I have written a wide range of technical documents. The common thread between them is a professional appearance, clear easy to understand information and that they are appropriately written for the target audience.

To view some examples of my work please see the vClicker User Guides on the eInstruction downloads page, the Configuring and Deploying Insight 360 in Your IT Environment guide, or search cb on the eInstruction knowledge base to view articles that I have written.

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Automated vClicker Trial

Automatic > Manual

I created a method for customers to signup for a vClicker trial with no action needed by staff. Customers just fill out the form with their email address and confirm their request via a link sent to their email. Once complete their accounts are automatically setup for them, the sales team is alerted of the request and after a set number of days the accounts are automatically disabled and then deleted. This was accomplished using a combination of ASP, HTML, JavaScript, CSS and SQL. Most importantly it took what was a manual time consuming process and automated it make the whole process much more efficient.

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ZenDesk Customization

HTML/JavaScript/CSS Customization

Used JavaScript to insert HTML into default zendesk help desk layout and used CSS to make the eInstruction technical support site reflect the same look and feel of the main eInstruction website.

Integration

As part of the zendesk implementation, I setup and installed the Salesforce.com integration with zendesk. I also wrote a custom script so that when tickets in zendesk are solved an email is sent to another system used to send out surveys to customers to rate their experience.

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support.einstruction.com home page

  • Armadillo Ale Works

    Armadillo Ale Works

  • Technical Writing

    Technical Writing

  • Automated vClicker Trial

    Automated vClicker Trial

  • ZenDesk Customization

    ZenDesk Customization

Contact

To contact me please fill out the form below and click send. I can also be contacted via email at curtis [dot] joe [dot] berry [at] gmail [dot] com or by phone at 469.CURTISJ (287.8475).




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